Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of cancellation, you must inform us
You can also electronically submit your cancellation via the cancellation button ("Widerrufsbutton") on our website. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Effects of Cancellation
Exclusion or Premature Expiration of the Right of Cancellation
End of the Cancellation Policy
Ordering is safe and convenient. After filling out the order form, you will receive a confirmation via email, allowing you to transfer the invoice amount at your convenience. Your desired product will be dispatched after receipt of payment. Following an order on your part, we are entitled to remind you of your payment via email and to repeat reminders if payment has not been made by you after a reasonable period of time. Ordered goods will only be shipped once payment has been received by us.
Liability
Wood is a natural material; therefore, its natural properties, variations, and characteristics must always be taken into account. In particular, the buyer must consider its biological, physical, and chemical properties upon purchase and use. If necessary, the buyer must seek professional advice. In the event of defects in the delivered item, which includes the lack of warranted characteristics, we are entitled to remedy the defect or to deliver a new item. We are not liable for damages that did not arise on the delivered item itself; in particular, we are not liable for lost profits or other financial losses of the purchaser. If individual products are no longer available, any amounts already paid will be refunded to you.
Max Cropp GmbH & Co KG assumes no liability for direct or indirect damages, as well as for consequential damages of any kind and for outages caused by force majeure or by internet- or usage-related overloads.
The customer is fully and solely responsible for ensuring that all legal regulations and requirements are met when using our services. The customer shall indemnify and hold Max Cropp GmbH & Co KG harmless from third-party claims. In the case of shipped deliveries, the customer bears the transport risk. Max Cropp GmbH & Co KG is only liable for claims for damages if it is guilty of intent or gross negligence. We assume no liability for errors, misprints, or transmission errors. Product images on our websites are exemplary illustrations, and the appearance of the delivered goods may deviate from them. All product and brand names are trademarks of their respective manufacturers.
Prices
All offers listed on the website are subject to change without notice. All prices are stated in Euros and include 19% value-added tax (VAT).
Miscellaneous Provisions
The place of performance and venue for both parties is Hamburg. Should any provision of this contract be or become invalid, all remaining provisions shall remain valid. The contested clause will then be replaced by another clause that comes closest to the original one. All delivered goods remain the property of the seller until all payment obligations of the buyer have been fulfilled (Retention of Title). In the event of a resale of the goods delivered under retention of title to third parties, claims of the buyer arising from the resale of these goods shall be deemed assigned to the seller from the outset.
For all complaints, the objection of a hidden defect is excluded. Any partial use or processing of the goods (Anbruch) excludes any complaint. Unless other written agreements exist, the trade practices for the timber trade of the German Timber Trade Federation (GD Holz) (Handelsgebräuche für den Holzhandel des Gesamtverbandes Holzhandel e.V. - VLZ) shall apply to imported timber, and the Tegernsee Rules (Tegernseer Gebräuche) in their latest version shall apply to domestic timber. The risk passes to the buyer upon provision of the goods at the agreed delivery location by the seller.
Model Cancellation Form
To
Max CROPP GmbH & Co KG – Großmoorring 10, 21079 Hamburg, GERMANY
E-Mail: [email protected]
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale
of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*) …………………………………………………………………….
– Name of consumer(s) ……………………………………………………………………………………
– Address of consumer(s) ……………………………………………………………………………….
– Signature of consumers(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
BIC: